Most organisations today are engaged in an endless battle of managing inbound correspondence. Customers phone into the help-desk, send faxes to corporate fax servers, delivery documents by hand, submit online web forms, send forms via email and even post messages on your company’s Facebook wall.
8 BIT PLATOON’s Inbound Interaction Routing solution helps make sense of this mass of communication. Our intelligent routing engine receives and analyses each incoming item and routes it to the matching back-end system for processing.
All incoming items and registered and acknowledged and, depending on requirements, the routing system can also monitor the successful processing of specified types of client submissions, including escalations if items are not processed in time.